From Mindy Kostow, Director of Technology:
As many teachers have expressed frustration in applications, including Prodigy, not loading on student iPads, Bill and I dug deeper into why this was happening. We eliminated it being a network issue on our end and we eliminated it being a ClassLink issue. We hope students continue to use ClassLink to access Prodigy as it stores the username and password for students. If you see that ClassLink has the student's previous login information, students can update their password locker. If you or your students need help, please email Bill and he is happy to help.
Solution: On the Prodigy support page I have found that Prodigy has made some changes on their end that have caused some known issues with their page loading.
Here is the fix:
Clear browsing History and Website data in Safari:
1. Double tap the home button and swipe out of Safari
2. Tap on Settings (gear icon)
3. On the left scroll down and tap on Safari
4. On the right side, scroll down and tap on Clear History and Website Data
5. Restart the iPad by holding the power button until you see the message "Slide to power off"
6. Tap the power button to turn it back on.
(or select 'Restart' if you have Assistive Touch already turned on)
** DAVIS Teachers - please know that after these steps are completed, when students tap on Safari, they will have to log back into Gmail by typing their whole email address and password. They will also lose all of their open tabs.
